South Africa social grant system is moving to stronger identity checks. From 25 October 2025, the South African Social Security Agency will begin capturing beneficiaries fingerprints and facial images at SASSA offices to verify identity before approving or continuing grant payments. The goal is to reduce fraud, stop duplicate or ineligible claims, and ensure that every legitimate beneficiary receives the correct amount on time. This guide explains who is affected, what to bring, how the process works, and what to do if you cannot visit a SASSA office yourself.
Table of Contents
SASSA Biometric Verification From 25 October 2025 Quick Summary Table
Item |
Details |
|---|---|
Start date |
25 October 2025 |
Who must comply |
All new applicants and existing beneficiaries called to verify |
Biometric methods |
Fingerprint capture and facial image capture |
Where to verify |
SASSA local offices and scheduled outreach points |
Purpose |
Prevent fraud, remove duplicate records, protect funds |
If you cannot attend |
Nominate a trusted representative with written consent and required documents |
What to bring |
ID or passport, proof of residence, SASSA reference if available, any medical or power of attorney paperwork if applicable |
Impact on payment |
Payments continue for compliant beneficiaries. Non-compliance after notice may delay or suspend until verification is completed |
Official website |
Why SASSA Is Introducing Biometrics
The move to biometric verification is intended to strengthen the integrity of the social grant system. Traditional document checks can miss identity theft or impersonation. Fingerprint and facial capture add an extra layer of security by linking each record to a unique physical trait. This helps SASSA to:
- Prevent duplicate or fraudulent accounts
- Keep more accurate beneficiary records
- Speed up future identity checks and revalidations
- Improve audit trails and reduce administrative errors
Who Is Affected
- New applicants
All individuals applying for a grant on or after 25 October 2025 will be enrolled with fingerprints and facial images during the application process. - Existing beneficiaries
Current beneficiaries may be scheduled for verification in phases. If you receive a notice by SMS, letter, or at pay points, you must complete verification within the timeframe provided to avoid delays. - Caregivers and proxies
Where a grant is paid for a child or on behalf of another person, the primary caregiver or appointed proxy will also undergo biometric capture for accountability.
What Counts As Biometric Verification
- Fingerprint capture
SASSA captures fingerprints using a scanner. This creates a secure template that can be matched to your file in future visits. - Facial image capture
A photograph is taken in a controlled setting. The image is used to verify that the person presenting is the same person registered for the grant.
These data points are stored with your beneficiary record to support future verification, especially during reviews, card reissues, or changes to your personal details.
Step By Step: What Will Happen At The Office
- Queue and ticketing
On arrival, you receive a queue number and indicate you are there for biometric verification, new application, or a review. - Document check
An officer confirms your identity document, proof of residence, and any additional papers such as medical reports or guardianship orders. - Biometric capture
Your fingerprints and a facial photograph are captured. If any finger is not scannable, officers will capture alternative fingers and record an exception. - Confirmation slip
You receive a confirmation that verification was completed or that additional information is required. Keep this slip for your records. - Record update
SASSA updates your file. If you were called for verification, your payment status is confirmed once the record is updated.
If You Cannot Visit A SASSA Office
SASSA recognizes that not everyone can travel. You may:
- Nominate a representative to appear on your behalf with a signed letter from you, a copy of your ID, their own ID, and any SASSA reference numbers. The representative’s biometrics may also be captured to record responsibility.
- Use scheduled outreach points where SASSA conducts mobile services. Check local announcements for dates and venues.
- Request reasonable accommodation if you are bedridden or severely disabled. Provide supporting medical documents so SASSA can advise on available arrangements.
Documents To Bring
- Smart ID card or green ID book, or valid passport for qualifying categories
- Proof of residence or an affidavit confirming address
- SASSA reference number or card if available
- Supporting documents related to your grant type, such as medical assessments, birth certificates, court orders, or guardianship paperwork
- A signed consent letter if a representative attends on your behalf, plus copies of both IDs
Data Protection And Privacy
Biometric data is sensitive. SASSA stated practice is to collect only what is necessary to verify identity, store it securely with your beneficiary record, and use it solely for grant administration. Beneficiaries should ensure their contact details are up to date so official notices reach them. You may ask SASSA how your data is stored and how to correct personal information if needed.
Impact On Payments And Deadlines
- If you are applying for the first time, your application will not be finalized until biometric capture is complete.
- If you are an existing beneficiary and receive a notice to verify, payments should continue if you verify within the stated window. Failure to verify after reminders may lead to a temporary hold until verification is completed.
- If your record shows inconsistencies after biometric capture, SASSA may request additional documents or schedule an interview to resolve the issue.
Practical Tips To Avoid Delays
- Visit early in the day and bring originals plus clear copies of key documents.
- Ensure your cell number and address on file are correct.
- Keep your confirmation slip and note the name of the assisting officer.
- If you rely on a representative, prepare the consent letter and copies in advance.
Frequently Asked Questions
1. When does biometric verification start?
It starts on 25 October 2025, with phased implementation across SASSA offices and scheduled outreach points.
2. Do all beneficiaries need to verify on the same day?
No. SASSA will implement in phases. Follow the date on your notice or the schedule provided by your local office.
3. Will my grant stop if I do not verify immediately?
Not immediately. However, if you ignore notices and miss deadlines, your payment may be delayed or temporarily suspended until you complete verification.
4. I am too ill to travel. What are my options?
You may nominate a representative with written consent and required IDs. In certain cases, SASSA may provide alternative arrangements based on medical documentation.
5. What if my fingerprints do not scan properly?
Officers will try alternative fingers and record an exception. Facial capture and other checks will be used to complete verification.
6. Can someone else collect my grant after biometrics are introduced?
Yes, but only if properly authorized. The proxy or caregiver must present required documents and may have their biometrics captured for accountability.
7. What happens to my personal data?
Your biometric and personal information are recorded in your beneficiary profile for identity verification and grant administration. You can request to update contact details and correct errors.
8. Do I need to pay for biometric verification?
No. Verification is part of the grant administration process and is not charged.
9. Will I need to verify every year?
SASSA may require periodic reviews. If re-verification is needed, you will receive a notice with instructions and timelines.
10. Where can I confirm official updates?
Check SASSA’s official website and local office notices. Keep your contact details current for SMS or letter updates.
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